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Terms That Govern Your Account at r111

Using r111 — whether you deposit via bKash, Nagad, or Rocket, or browse the lobby from your phone — means you agree to the terms set out here. Access and eligibility depend on your local law and the regions we currently serve.

Account EligibilityJurisdiction RulesWallet ConditionsAccount SecurityPolicy Updates
r111 Terms That Govern Your Account at r111
ACCOUNT PROTECTION

How r111 Handles Your Data and Account Security

Your account data is stored with encryption in transit and at rest. We do not share your personal details with third parties outside of what is required to process payments through bKash, Nagad, or Rocket, or to meet legal obligations in the regions we operate.

Data Retention

We keep account records for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold by contacting support.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings panel in your account.

Account Security

Login uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security tab and contact support.

Requesting Changes

To update personal details, correct account information, or request data deletion, submit a request through live chat or email with your account ID and the change you need.

REACH OUR TEAM

Contact Us About Legal or Account Questions

Live Chat Open the chat widget from any page in your account. Our support team handles legal queries, account verification questions, and wallet disputes directly through chat.
Email Support Send detailed legal or account questions to our support address. We aim to respond within one business day. Include your registered account ID for faster handling.
Help Centre The Help Centre covers account terms, wallet rules for bKash, Nagad, and Rocket, and eligibility conditions. Search by topic or browse the legal section directly.

Common Questions About r111 Terms and Eligibility

If your question is not covered below, reach our support team through live chat or email — we handle account-level legal queries directly.

Eligibility depends on your local law and the regions r111 currently serves. Check whether online wagering is permitted in your jurisdiction before opening an account.

Any verified wallet balance is returned to the payment method used for the last deposit — bKash, Nagad, or Rocket — subject to identity verification and the withdrawal conditions in your account.

Contact support via live chat or email with your account ID. We will confirm your identity and provide a summary of the personal data we hold within the timeframe required by applicable law.

We update the revision date at the top of this page whenever terms change. Continuing to use your account after a revision means you accept the updated conditions.

Raise transaction disputes through live chat first — our team can check wallet records for bKash, Nagad, and Rocket transfers directly. For unresolved cases, escalate via email with your transaction reference.

We share only what is necessary to process your payment through bKash, Nagad, or Rocket, or to meet legal obligations. We do not sell personal data to third parties.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.